MilkMaster is a complete end-to-end platform with 100+ features across subscription management, delivery operations, CRM, billing, analytics and sourcing. No integrations needed — everything works out of the box.
Give your entire business real-time visibility and control — from subscriptions to delivery to sourcing — with one unified platform built for dairy and fresh delivery operations.
Prepaid/postpaid subscriptions with flexible frequency and trials, hub-level stock & pricing, delivery slot management, trial-to-subscription tracking, and multiple discount & promotional options including cashback, vouchers, referrals, and exclusive membership pricing.
Ticketing & task scheduler, multichannel communication, lead management with IVR & WhatsApp integration, micro call centre, and lead tracking to conversion.
Grocery e-commerce with bulk price & stock updates, hub-level pricing, flexible delivery charges, COD & multiple payment gateways, plus calendar-based order management.
Custom dashboards, data analytics, forecasting, wastage & cash flow tracking, plus growth, retention, lifecycle analysis, and data reconciliation.
Supplier, inventory & milk management with test data collection, billing, packaging & wastage control, and consumable stock tracking.
Ad-hoc functionality and custom reports for rapid adaptations, plus encryption, 2-factor login, secure backups, open APIs, data migration, and fast ongoing support.
An intuitive multi-channel delivery partner app designed for fast, seamless order completion — even without internet access. Keeps your agents productive and your customers informed.
Auto-generate optimised delivery routes based on customer locations and windows. Monitor delivery personnel in real-time to ensure timely deliveries and improve operational accountability.
Draw custom delivery zones directly on a live Google Map, restrict signups and orders to serviceable areas only, and auto-assign customers to the nearest hub or delivery agent. Supports multi-zone operations with different pricing, routes and delivery slots per zone.
Modify deliveries, add non-scheduled products in real-time without disrupting ongoing operations — agents can handle last-minute changes on the spot.
Collect payments on delivery using cash or UPI, with access granted only to delivery personnel authorised by the admin — full audit trail maintained.
Capture signatures, photos, or confirmations to ensure successful delivery verification and reduce disputes with customers.
Continue managing deliveries even without internet connectivity — the app syncs automatically when back online, ensuring zero data loss.
Easily manage empty bottle returns and crate pickups directly through the delivery app, ensuring a smooth reverse flow of goods and accurate deposit tracking.
Handle both home delivery and bulk institutional orders from a single platform — with flexible invoicing, tiered pricing, and automated payment collection for every model.
Generate daily or monthly invoices automatically, collect payments via UPI, credit/debit card, or wallet, and send automated reminders for pending dues. Prepaid and postpaid models fully supported.
Enable retail stores to place bulk orders easily, streamlining procurement and ensuring timely stock availability for hotels, restaurants, schools, and offices.
Set individual pricing for each retail buyer or implement tiered pricing based on order volume to maximise profitability and reward loyal customers.
Manage crate returns, reverse logistics, and security deposits efficiently to streamline inventory, reduce losses, and maintain accurate packaging records.
Handle payments seamlessly with prepaid, postpaid, or hybrid models, and maintain clear tracking of collections and outstanding balances across all accounts.
Handle distributors and their associated retailers from a single platform, simplifying operations and communication across the entire channel.
Manage leads, customers, and sales without relying on third-party tools. MilkMaster's built-in CRM tracks every interaction, automates follow-ups, and surfaces the right customers to act on — every single day.
Monitor leads instantly to ensure timely follow-ups, prioritise high-intent prospects, and maximise trial-to-subscription conversion rates.
Identify at-risk customers through behavioural signals and implement targeted retention strategies before they cancel — reducing churn and protecting revenue.
Monitor customer wallets and prepaid balances, triggering timely notifications, auto-recharges, or temporary credit to ensure uninterrupted deliveries.
Send reminders, updates, or promotional messages at the right time via push notifications, SMS, email, or WhatsApp — all scheduled from one place.
Automate customer calls and support processes for better efficiency, with ticket & task management to assign, track, and resolve issues internally.
Run targeted marketing campaigns both digitally and offline, fully integrated with your CRM data for measurable outreach and better ROI.
Engage customers across web and mobile with fully branded apps for subscriptions, orders, and delivery tracking — published under your own name on the App Store and Google Play.
Customers can browse all products, choose subscriptions, place one-time orders, try trial products, and manage their cart seamlessly — all in your branded app.
Allow customers to modify deliveries, skip days, pause, or update subscriptions on the go — giving them full control without needing to call support.
Reward customers with special offers, cashback, and referral bonuses — boosting engagement and encouraging long-term loyalty.
Keep customers informed with timely push notifications, promotional banners, and popups for updates, offers, or important alerts.
Your app, your brand — customised with your colours, logo, and visuals, published under your own app store accounts. Integrate within an existing app or build a completely new experience.
MilkMaster is more than just a subscription management tool — it helps you implement industry best practices, streamline your business processes, and scale your operations efficiently.
Founded by a former Farmery CTO, bringing deep expertise to build successful direct-to-customer fresh food businesses.
Streamline operations across multiple business entities effortlessly from one unified admin dashboard.
Connect and manage multiple distributors seamlessly under one unified platform without any extra tools.
Accelerate decision-making with on-the-go approvals for orders, credits, and exceptions directly from mobile.
Ensure transparency and compliance with full reconciliation and audit logs at every stage of your operations.
Enhance efficiency with seamless integration into third-party platforms including payment gateways, IVR, and logistics.
Tailor access and control to specific roles within your organisation — from delivery agents to finance to operations.
Our onboarding and support team is always available to help you launch fast, scale confidently, and resolve issues quickly.
Yes. MilkMaster supports unlimited SKUs and product categories. You can manage milk, curd, paneer, eggs, ghee and any other product through the same platform with separate inventory, pricing and subscription rules.
Absolutely. MilkMaster supports home delivery (B2C) and bulk/institutional delivery (B2B) including hotels, restaurants, cafés, schools and offices — each with their own pricing, schedules and invoicing.
Most brands are live within 3–7 days. Our onboarding team helps you import customer data, set up products and delivery routes, and train your team before you go live.
Yes. The customer app, delivery agent app and admin panel are all white-labelled with your brand name, logo and colours. Available on both Android and iOS.
UPI (Google Pay, PhonePe, Paytm), debit/credit cards, net banking, wallet top-up and cash collection by agents — all are supported with automated reconciliation.
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